Tracy Curington on leadership lessons, raving fan strategy and customer service in business growth
In this episode, Glenn Torres and guest Tracy Curington discuss the role of mindset, values, and leadership in business growth. They delve into the raving fan strategy, the importance of customer service, and the art of over-delivering. Further, they explore risk, team building, money mindset, and the value of networks in entrepreneurship. Lastly, they stress on cleanliness and customer experience in the restaurant industry.
Key Points
- Tracy Currington emphasizes the importance of thinking differently and evolving as a business owner, highlighting the significance of being a father, son, brother, and friend, roles that are integral to his identity and approach to business.
- He advocates for the development of quality leaders, building healthy teams, and creating repeatable processes in the quick service restaurant industry, to invest in often underserved but significant contributors to the U.S. revenue.
- Tracy stresses the importance of customer amazement over satisfaction, proposing that by delivering remarkable experiences, customers become raving fans who willingly promote the business and return with their friends, boosting revenue and customer loyalty.
Tracy’s Profile linkedin.com/in/tracy-curington-95a7b1168 Website 180turnarounds.com (Company) Email [email protected]
Hey! I'm Tracy Curington and I'm the Founder of 180 Turnarounds & TMC Coaching. I've been building and operating businesses for the past 10 years. I've been focused on developing leaders, business owners and teams for the past 5 years with organizations such as John Maxwell and Grant Cardone.
I'm now 100% focused on 180 Turnarounds and TMC Coaching with the goal of helping others and growing businesses to the next level and impacting the communities around them. We strive to build a national impact through food as it is the most important part of our lives, and we want to make the process as easy and as accessible as possible.
Our Mission is to help quick-service restaurants increase revenue using leadership and teamwork, and creating easy-to-implement strategies, giving customers an incredible experience.
Let's Win Together!
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Transcript
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